PRICING
All prices are quoted inclusive of BTW (VAT) (European sales tax), currently fixed at a rate of 19%. This tax is not paid by customers living outside the European Community or by customers outside The Netherlands and within the EU, who can supply a VAT number at the time of purchase. Please refer to the sections on VAT below.

Prices are reviewed on a regular basis. Prices of all items are therefore subject to change without notice.

PROFORMAS AND QUOTATIONS
We appreciate that budgetary and other financial considerations require some customers to receive proforma invoices or quotations before proceeding to purchase. We are pleased to provide this documentation, if requested. If a customer accepts our proforma or quotation and proceeds to order, we will honour the amount for a period of one month. Thereafter, we reserve the right to charge for price increases. We will bill any additional amounts arising from price increases on completion of the order.

VAT: The Netherlands customers
VAT is charged at the standard rate of 19% on CDs and DVDs. Customers registered for The Netherlands BTW do not need to supply their BTW number when ordering.

VAT: EU customers who are registered for Sales Tax
Customers in any of the EU member states who are registered in their own country for sales tax should state their sales tax number and company name and address when ordering from ETI IS BV. If you do this, VAT will be excluded from your bill. Your sales tax number will be quoted on our invoice, together with our own VAT number (NL8108.93.125.B01), as required by EU legislation.

VAT: Private EU based customers
If you are a private customer based in the EU, we will charge you VAT as it applies in The Netherlands, i.e. @ 19%.

VAT: customers outside the NL/EU
VAT is not charged on any goods supplied to customers outside the EU.

DATA PROTECTION
We do not make the names and addresses of our customers available to commercial organisations for marketing purposes. Occasionally we may like to inform you of new products or special offers, and we will mail you with appropriate material. If you would prefer not to receive this information, please tell us.

INTERNET SECURITY
We do not accept liability for the theft of personal data on the Internet. Accordingly, please do not supply your credit card number by e-mail. Orders by credit card must be faxed or posted to us, and have the signature of the card holder.

COMPATIBILITY
ETI IS BV is not responsible for ensuring product compatibility with your computer's specification. Our support desk ( support(at)eti(dot)uva(dot)nl ) will endeavor to help you to run the software supplied. If it is not possible to run the software, it should be returned,in the original and complete state. A full credit or refund will be given, but return postage will not be refunded.

HOW TO ORDER FROM ETI INFORMATION SERVICES BV.
Order by email via the order form.
Order by fax: + 44 (0) 207 691 9523 or +31-20-5257238
Order by post: ETI Information Services BV, PO Box 3373, Wokingham, Berkshire, UK, RG41 1XN; or
ETI Information Services BV, Mauritskade 61, 1092 AD  Amsterdam, The Netherlands

For assistance contact us via the order form available after the description for each product or e-mail us at biodiversityshop@eti.uva.nl.

PAYMENT OPTIONS
We accept payment by transfers in Euros to our Bank Account. It is essential to quote the order number, so that we can match the payment to the order and send out the product quickly.

Book Tokens: we do NOT accept book tokens.

Libraries, Institutions, Organisations and Booksellers: Credit facilities are available for libraries, institutions, organisations and resellers. Orders are usually submitted via official purchase orders.

Individual Customers. Customers ordering in a private capacity are normally requested to pay in advance. Customers of long-standing, and customers who confirm an order to our sales department, will receive the items together with an invoice, payable within 21 days of receipt.