Q: I use Windows XP and experience problems with Birds of Europe (v2.0-2.0.1).

A: The original Birds of Europe 2.0 was produced when Windows 95/98 were current systems. Although most customers use the CD without any problems, some issues have been reported connected to Windows XP, notable incompatibility with the included version of QuickTime. Birds of Europe has been updated to v2.0.2 to use the latest version of QuickTime. This edition should work with Windows XP. Registered customers can upgrade to the latest version with a 30% discount. Please contact ETI for details.

Q: I have installed a version of QuickTime that came with another (ETI) product, but now I don't have sound any more.

A: Some versions of the Birds of Europe CD (including the German and Italian versions) still use QuickTime 2.x. The Birds program was specifically written for this version of QuickTime and will not work with QuickTime 3 or higher. The solution is to re-install QuickTime 2 from the CD. QuickTime 2 and any later versions of QuickTime will peacefully coexist on your computer if you use Windows 95/98. Windows XP users should upgrade to Birds of Europe 2.0.2 or higher (see above).

Q: When I start my Birds of Europe CD-ROM, I can't hear the bird sounds.

A: If you can hear sound when the program starts, but can't hear the sound of the individual birds, try to re-install QuickTime from our CD-ROM. This usually solves the problem.

Q: Installation of QuickTime for Windows causes Active Movie to complain with the following message: ... Some of the files usually associated with ActiveMovie are currently associated with other programs. Because of this, you may be unable to play certain types of multimedia files. Do you want to fix this (by restoring the file types to Active Movie)? ... If I say yes then my ETI CD-ROM does not work properly any more. What should I do?

A: You should reinstall QuickTime for Windows and NOT give permission to Active Movie to alter things on your computer. If this does not help please contact the developers of QuickTime or Active Movie.

Q: I have a problem with Birds of Europe. My system matches the requirements, but it is not able to display the drawings properly. All pictures that should be positioned at the right side of the text are placed out of their box, to the left, thus covering the text and making it impossible to read it.

A: You are probably using large fonts. Birds of Europe 2.x needs small fonts in order to run properly. This is what you have to do if you want to use small fonts:

1. Open the Display Control Panel
2. Choose the Settings menu
3. Change the Font Size from Large Fonts to Small Fonts
4. Restart your computer

Q: When I take a note in Birds of Europe, the next time I open my note my text is gone.

A: This problem can be solved by choosing "normal installation" instead of "minimized installation" when you install the program.